DEVELOPING A CUSTOMER CENTRIC CULTURE THAT DRIVES SOLID RESULTS

  • Improve Employee Experience

  • Improve Customer Experience

  • Improve Customer Loyalty

  • Reduce Cost of Complaints

  • Increase Profits Consistently

Keynote Presentation

The importance of having the customer as the center of every strategy, every decision and every action of any business in order to really add value to customers’ experience and achieve true loyalty, building solid market share. How to implement a Customer Centric Culture, transforming leaders into Customer Centric Coaches and engaging everyone in the mission of achieving Excellence!

Keynote Speaker

International Speaker & Business Growth Advisor Fabio Marques

International Management Consultant, Business Growth Advisor and Inspirational Speaker with over 20,000 hours on stage, Fabio Marques is The World's #1 Authority on MAGNA INFLUENCE, and has directly coached and mentored more than 200,000 people in 20 countries, empowering leaders, speakers, coaches, consultants, sales professionals - and even athletes and artists - to enjoy a richer, happier, and healthier life. Author of several books and programs on Leadership, Team Building, Motivation, Customer Centric Culture, Sales and Service Excellence. Companies like Audi, Apple, Cisco, Citibank, Dow, DuPont, JLL, Merck, Microsoft, Motorola, Nestlé, Oracle, Puratos, and hundreds of others (small to large) have trusted Fabio to inspire and prepare their teams around the globe. Certified Professional Member of the National Speakers Association (NSA) and the Global Speakers Federation.

CUSTOMIZED FOR YOUR ORGANIZATION

Schedule your FREE consultation call to discuss your needs and expectations so we can customize the experience and answer all your questions.

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