DEVELOPING A CUSTOMER CENTRIC CULTURE THAT DRIVES SOLID RESULTS

  • Improve Employee Experience

  • Improve Customer Experience

  • Improve Customer Loyalty

  • Reduce Cost of Complaints

  • Increase Profits Consistently

Keynote Presentation

The importance of having the customer as the center of every strategy, every decision and every action of any business in order to really add value to customers’ experience and achieve true loyalty, building solid market share. How to implement a Customer Centric Culture, transforming leaders into Customer Centric Coaches and engaging everyone in the mission of achieving Excellence!

Keynote Speaker

Business Advisor & Influence Mentor

Fabio Marques

Author of FABULOUS MANAGEMENT SIMPLIFIED and many other books and programs on Leadership, Team Building, Motivation, Customer Centric Culture, Sales and Service Excellence, Fabio Marques is a Trilingual International Business Consultant, Influence Mentor and Inspirational Speaker with over 16,000 hours on stage, serving hundreds of organizations - small, medium and large (Fortune 500). Certified Professional Member of the National Speakers Association (NSA), Fabio helps his Clients to multiply their revenues while improving customer loyalty and productivity. Companies like Apple, Audi, Merck, Microsoft, Motorola, Dow, DuPont, Citibank, Cisco, JLL, Oracle, Puratos, Red Bull, Schneider Electric, Siemens, and many others of same caliber, have trusted Fabio to inspire and develop their leaders and teams all over Latin America, United States, UK, Hungary, Japan, Australia, and other locations.

CUSTOMIZED FOR YOUR ORGANIZATION

Schedule your FREE consultation call to discuss your needs and expectations so we can customize the experience and answer all your questions.