For companies determined to grow with consistent profits while offering a superior customer experience!

Our proven system and large collection of training programs - all perfectly aligned and interconnected - can help you increase productivity, sell more, and build a strong base of loyal customers that boost your profitability.


Developing a Customer Centric Culture that Drives Solid Results!

1h Keynote

The importance of having the customer as the center of every strategy, every decision and every action of any business in order to really add value to customers’ experience and achieve true loyalty, building solid market share. How to implement a Customer Centric Culture, transforming leaders into Customer Centric Coaches and engaging everyone in the mission of achieving Excellence!

Leading Empowered Teams for Service Quality

3-day immersion workshop

The most effective leadership program to teach managers how to stablish team purpose and direction, coach team members to improve performance, empower team members to realize team and individual potencial, and build teamwork to pool resources and synergize, aiming to create a better customer experience and improve bottom-line results. You can count on our expert consultants to facilitate this interactive 16h workshop, or you can get your staff certified to do that.

Coaching For Success

2-day immersion workshop

A successful manager creates an environment where employees, from the highest performers to those struggling to achieve, understand that YOU are there to serve them—to put them first—and bring out the best in them. This valuable program is designed to help you because your role as coach is crucial and delicate—to set expectations for performance, yet help each individual employee to nurture growth, development and achievement. The training and techniques outlined in this program will help you and your entire organization succeed in the face of any obstacle. DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.

FEELINGS: Emotional Intelligence for Professional Excellence

in 3 sessions of 3h + follow-up

FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees. FEELINGS is conducted on-site where your employees work (saving you time and money) in three sessions spaced one week apart. Each session is 2-4 hours long. A follow-up session is conducted 30-60 days later. The FEELINGS technology is also designed so you can implement the system at either one location or many locations simultaneously, ensuring a consistent image and message company-wide. DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.

FEELINGS: Emotional Intelligence for Professional Excellence in Healthcare

in 3 sessions of 3h + follow-up

Specific FEELINGS version for the Healthcare Industry. DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.

FEELINGS: Emotional Intelligence for Professional Excellence in Retail

in 3 sessions of 3h + follow-up

Specific FEELINGS version for Retail and Services Retail. DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.

Remember ME

in 2 sessions of 4h each

REMEMBER ME dramatically improves your employee’s ability to remember and easily use a customer’s name, and overcome roadblocks to remembering - significantly improving their overall customer service experience. The REMEMBER ME program will: *Describe the reasons for remembering and using names. *Define the customer experience and how customers interpret and react to an employee who remembers them. *Briefly discuss how the brain acquires, processes, and stores information. *Recognize the important detail you should remember about your customer and your interactions with them. *Identify several techniques for remembering and using names and recognizing faces. *Show how to utilize proper name etiquette. *Understand how remembering your customers’ names can help you defuse problem situations.

Handling Irate Customers and Difficult Situations

in 2 sessions of 4h each

Distinguish your organization from the competition in the way it handles customer complaints, with this unique interactive program (2 sessions of 4h each) that teaches employees how to 1.Diffuse irate customer encounters. 2.Overcome difficult situations with customers. 3.Develop a routine to handle problems. 4.Recover following stressful encounters.

LOYAL FOR LIFE: Service Recovery Program

in 1 session of 4h

How to take unhappy customers from hell to heaven in 60 seconds or less. The LOYAL FOR LIFE compact 4h program will help your employees develop the right attitude as well as understand and implement the techniques that are essential for service recovery. These practical tips will provide the tools employees need to make quick decisions to solve the problems - all in 60 seconds or less - that your organization created, or was perceived to have created. DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.

Exceptional Service

in 2 sessions of 4h each

The most complete compact treatment of the exceptional service philosophy and on-the-job service techniques–designed specifically for all employees, including new hires, who impact, directly or indirectly, the quality of customer service. DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.

SPEED: Maximum Productivity

in 2 sessions of 4h each

Alter your employees’ mindset, eliminate barriers, and empower them to act quickly, and review restricting policies and systems. This training program gives your employees the Speed mindset and empowerment to produce quick, quality and unexpected turnaround every time. DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.

Empowerment

in 2 sessions of 4h each

The "Empowerment: A Way of Life" program is not a list of rules. It’s a way of life that you will enjoy! Managers, employees and the organization will benefit in so many ways when empowerment is part of your business culture. Empowerment improves employees' job performance and makes them a true asset to your organization. DFY or DIY.

MOVING UP: Motivation to Perform and Grow within the Organization

in 2 sessions of 4h each

MOVING UP is a 2 session program, designed to help employees improve their own feellings of self-worth and move up within their organization. It is structured to dramatically increase their belief in themselves by focusing on their own skills, talents, and abilities as well as identifying areas for improvement and further development. DFY (Done For You) by our excellence consultants, or DIY (Do It Yourself) with our complete support and guidance, including Facilitator's Guide and learning materials.

3 EASY STEPS

to get what you want

  • Book a Free Call

    You book a free call with us so we can talk about your goals and priorities.

  • Put up a Plan

    We will help you develop a plan to achieve what you want, easier and faster.

  • We help you get there

    We work together until you get what you want, assuring your satisfaction with the results.

PROFITABLE EXCELLENCE WITHIN YOUR REACH

We are the only consulting organization that can guide you step-by-step through the implementation of a solid customer-centric culture of excellence, and increase your sales and profits consistently.

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