"In this book, Fabio Marques managed, with clarity, precision, and objectivity, to trace a path. And the end of that path is a sure recipe for success!"
Hugo Moura
Organizational consultant specialized in Innovation
"Fabio Marques managed, with true mastery, to make the practical aspects of Service Excellence available to businessmen and executives.
This work is, without a doubt, a 'bible' so that leaders can put their most noble undertakings into action, thus contributing to the development and greatness of our endeavors."
Kleber Grasso Rodrigues
Aerospace Business Consultant
"I found it beautiful, simple, of a didactic that everyone can reach, because his speech is totally clear. For the second consecutive year I have been adopting his excellent book. Several of my students acquired his book and, besides enjoying it, put it as a bibliographic reference in their final monograph work."
Prof. Jorge Bezerra
Business Administration Course at Salgado de Oliveira University, Niterói - RJ
"I found it excellent, simple, objective and with rich content. It clarifies the topics with an accessible language."
Ricardo André Siciliaro
Cargo Agent – Airlines
"An easy-to-follow book that serves beginners as well as senior professionals."
Yuiti Abe
Entrepreneur – Travel Agency
“Your book is pure oxygen, fresh breeze for the mind and star
that shows and lights the way!”
Flávia Pithan
“It is a practical and extremely dynamic guide, which inspires and motivates. It was the book that was missing.”
Andrea M. Sheppard
“Your book is excellent! Congratulations on this incredible work.
I hope you continue publishing works like this. A+"
Fábio Miguel Junges
Manager - ABYS Information Technology
“A very well written book. With important details and of easy assimilation. Anyone can use it to improve not only their company, but also to guide others to follow the path of Excellence.”
Professor Maria Jovelina dos Santos
Managing Partner - ARMAR Advisory and Services
