FREE 45 MIN VIDEO MASTERCLASS ABOUT SALES & PROFITS IN A VIRTUAL WORLD
The 5 Simples Shifts to Multiply Profits Faster than You Ever Thought Possible! You will get instructions on how to claim your free masterclass inside the book. ($70 VALUE)
FREE 45 MIN VIP EXECUTIVE COACHING CALL ABOUT YOU AND YOUR GOALS
VIP Call with Fabio Marques to talk about your goals and how to get there! You will get instructions on how to schedule your VIP Call in the masterclass. ($900 VALUE)
Having a profitable operation is a challenge for many business owners and leaders.
THE FOUNDATION FOR FABULOUS MANAGEMENT AND THE STORY BEHIND IT
WHY THE "CUSTOMER ALWAYS RIGHT" DOESN'T MATTER ANYMORE
HOW TO EXPLORE ALL STRATEGIC ADVANTAGES POSSIBLE
WHY SERVICES ARE MUCH MORE THAN WE THINK
THE 4 MARKETS YOU WANT TO DOMINATE FOR UNLIMITED GROWTH
WHY CUSTOMERS DO WHAT THEY DO IN GOOD TIMES AND IN BAD TIMES
THE PREDOMINANT FACTOR INFLUENCING MARKET SHARE
HOW TO GET "HEART SHARE": THE TRUE FORM OF LOYALTY
THE MANAGERIAL LEADER: THE 10 COMMANDMENTS
THE 8 FUNDAMENTAL QUESTIONS TO BUILD A CUSTOMER-CENTRIC CULTURE
THE EVOLUTIONARY FEEDBACK THAT INCREASES PERFORMANCE IN MINUTES
THE REAL EMPOWERMENT THAT GETS THINGS DONE WITHOUT YOUR PRESENCE
THE TRUE TEAMWORK THAT ACCELERATES RESULTS AND PROBLEM SOLVING
KEY COMMUNICATION STRATEGIES TO USE WITH EMPLOYEES AND CUSTOMERS
THE MOST TERRIBLE MISTAKES TO AVOID WHEN RUNNING CUSTOMER SURVEYS
THE 10 COMMANDMENTS FOR EFFECTIVE CUSTOMER SATISFACTION SURVEYS
5 STEPS TO FOLLOW WHEN HIRING NEW EMPLOYEES
STRATEGIC INVESTMENT IN EDUCATION & TRAINING
THE AWFUL PHONE CALLS FLAWS THAT CAN COST YOUR BUSINESS
HOW TO TURN CUSTOMER COMPLAINTS INTO INCREASED PROFITS
HOW TO MEASURE AND EVALUATE RESULTS FOR FABULOUS MANAGEMENT
"In this book, Fabio Marques managed, with clarity, precision, and objectivity, to trace a path. And the end of that path is a sure recipe for success!"
Organizational consultant specialized in Innovation
"Fabio Marques managed, with true mastery, to make the practical aspects of Service Excellence available to businessmen and executives.
This work is, without a doubt, a 'bible' so that leaders can put their most noble undertakings into action, thus contributing to the development and greatness of our endeavors."
Kleber Grasso Rodrigues
Aerospace Business Consultant
"I found it beautiful, simple, of a didactic that everyone can reach, because his speech is totally clear. For the second consecutive year I have been adopting his excellent book. Several of my students acquired his book and, besides enjoying it, put it as a bibliographic reference in their final monograph work."
Prof. Jorge Bezerra
Business Administration Course at Salgado de Oliveira University, Niterói - RJ
"I found it excellent, simple, objective and with rich content. It clarifies the topics with an accessible language."
Ricardo André Siciliaro
Cargo Agent – Airlines
"An easy-to-follow book that serves beginners as well as senior professionals."
Entrepreneur – Travel Agency
“Your book is pure oxygen, fresh breeze for the mind and star
that shows and lights the way!”
“It is a practical and extremely dynamic guide, which inspires and motivates. It was the book that was missing.”
Andrea M. Sheppard
“Your book is excellent! Congratulations on this incredible work.
I hope you continue publishing works like this. A+"
Fábio Miguel Junges
Manager - ABYS Information Technology
“A very well written book. With important details and of easy assimilation. Anyone can use it to improve not only their company, but also to guide others to follow the path of Excellence.”
Professor Maria Jovelina dos Santos
Managing Partner - ARMAR Advisory and Services