Author of many other books and programs on Leadership, Team Building, Motivation, Customer Centric Culture, Sales and Service Excellence, Fabio Marques is a Trilingual International Business Consultant, Influence Mentor and Inspirational Speaker with over 16,000 hours on stage, serving hundreds of organizations - small, medium and large (Fortune 500) in more than 20 countries. Fabio is a Certified Professional Member of the National Speakers Association (NSA) and the Global Speakers Federation.Email
"Fábio has been without a doubt the most effective Coach I had the opportunity to engage with. His lessons resonated with me for many years helping me achieve several objectives through my career. It is possible that once in a lifetime you are able to encounter and be part of such a life transforming experience. Thank you Fábio for all your teachings as it has definitely created a huge positive difference in my life."
Denise Lana Molina
"Fabio is one of that rare people who works for passion and you can read it between the lines of his exceptional job. He gets attention not only for the frame, but how deep he is envolved with the matter and audience. I strongly believe that way he has the results he does, people understand him and see a clear link in their jobs."
André Del Gaudio Chaves
"He shows the path. Even better, he allows you to discover it by your own means. Have been three years since I'd completed his course and I'm still learning from that. It completely changed my way to go throughout life and to face its everyday challenges. Happy, mindful, effective and rather spontaneous, Fábio Marques not only deserves the title as he is: the Man."
"Fabio's high degree of knowledge always helps to identify business gaps and opportunities inside the business with his outsider’s vision. At the same time his talent and creativity to work, adding value and showing possibilities to improve or make things better if you are in a leadership position, is his significant contribution!"
"Fabio participated in a business seminar directed to Customer Service people from Volvo Cars Brasil dealer network. It was an excellent presentation and motivated even more our network in the daily pursuit of Customer satisfaction. I really like his concept of "Heart Share" instead of just "market share" because this has much more to do with creation of emotional links between the Customer and the brand. His book details in a very interesting way the concept and is an important reading for everyone trying to improve Customer loyalty."
"I have had the pleasure of hearing Fabio present several times. As a presentation skills trainer and coach, I am a very discerning audience member. He passes my "test" with flying colors! Fabio does an amazing job presenting information in a dynamic and visually captivating fashion. He exhibits great passion for helping people and comes across as the kind of person you'd like to have a cup of coffee with. His sales tips have already helped me qualify my buyers and close more sales!"
"He is articulate, he engages the audience. He is very concerned about delivering VALUE. Fabio is different from others business speakers and consultants because he has walked the walk."
"I worked with Fabio in many projects and I recommend him to help every company to increase their results. He is an excellent professional."
"I used to work with Fabio during my time at Lucent and I really miss this time. He is a great consultant that brings to the company development, energy and motivation. I have learned a lot with him."
"What to speak of my great leader Fabio Marques? The hardest thing here is to describe in few words what Fabio and is represented in my life... It's an amazing speaker and consultant, the person who best understands excellence in service in this country and enjoys sharing all his knowledge... And I'm not ashamed to say: "I want to be like him when I grow up!" I'm proud to be your friend!"
An objective summary of the 5 things that everyone should know to be successful at work. And an easy way to remember these things! The result of 38 years studying the Science of Success.
The importance of having the customer as the center of every strategy, every decision and every action of any business in order to really add value to customers’ experience and achieve true loyalty, building solid market share. How to implement a Customer Centric Culture, transforming leaders into Customer Centric Coaches and engaging everyone in the mission of achieving Excellence!
What leaders must know and practice to build strong and empowered teams, totally focused on the customer and able to reach and maintain high performance, even through tough times.
How to streamline the relationship with all your stakeholders in a daily basis and better influence their decisions, perception and feedback, focusing on getting great results! How to deal with demanding and sometimes unreasonable people. How to prepare for each interaction using the PRIMO® Methodology. Words and language to be avoided when dealing with stakeholders.
Effective Public Speaking and Business Presentations Techniques for Senior Leaders, Marketing Managers and Sales Professionals (Key Account Managers, Account Executives, Relationship Managers) on how to sell ideas, products and services, present results/projects with high impact, compelling communication, and proven effectiveness.
How to ethically sell value to your customers, helping them to perceive your products and services as the right solution for them, building profitable business relationships.
Great Energy, Specialized Communication Techniques, and Rich Content, in Online Presentations Customized to Your Teams, producing results while reducing costs!
Learn key skills you need to feel confident in every circumstance, master influence with integrity, and accomplish much more in all your present and future endeavors.